Frequently asked questions
Check-in & Check-out
What time is check-in?
The official check-in time is 3:00 PM. If you arrive earlier, we cannot guarantee your room will be ready, but we will do our best to have it available as soon as possible.
What time is check-out?
The official check-out time is 11:00 AM. Late check-out is available until 1:00 PM for €10 per hour. If you wish to stay after 1:00 PM, an additional night must be booked.
Reservations
How can I book a room?
You can book a studio via our website www.hotel2stay.nl, by phone, email, or directly at the reception.
Until when can I cancel my booking?
This depends on the rate you selected. If you booked a non-refundable rate, the full amount is charged at the time of booking and is non-refundable. If you booked a flexible rate, you can cancel free of charge up to 24 hours before arrival. Cancellations made within 24 hours of arrival will be charged in full.
Can I check in without my reservation number?
Yes. Just provide the name under which the booking was made.
Why is the hotel not bookable even when shown as available?
During busy periods (e.g. holidays, trade fairs), a minimum stay may be required. Try adjusting your dates or contact us directly.
Location & Transport
Where is the hotel located?
We are near Sloterdijk Station, directly opposite bus stop M.
How far is the hotel from the airport?
We recommend taking the train from the airport to Sloterdijk Station, which takes only 10 minutes and costs around €5. Bus 369 is also available and takes approximately 45 minutes.
How far is the hotel from the city center?
The city center is not far. A direct train to Amsterdam Central Station takes 7 minutes. You can also take Bus 22, which reaches the city center in about 25 minutes. Tram 19, available from Sloterdijk Station, takes you to the Museum Quarter in roughly 20 minutes.
Do you sell public transport tickets?
Yes! GVB tickets (1 hour to 7 days) are available at reception. For access to trains, purchase the Amsterdam Travel Ticket.
More info: https://en.gvb.nl/klantenservice/tickets-info-balie
Facilities & Services
Does the hotel have parking?
Yes, underground parking is available for €15 per night.
How do I connect to the WiFi?
Select the network named 'Hotel2Stay'. No password is required.
Do you have air conditioning?
Only Superior Double, Adam’s Favourite, and Junior Suite rooms have air conditioning. All rooms have ventilation systems.
Can I store my luggage?
Yes, you may store your luggage for free before check-in or after check-out.
Can I rent a bicycle at the hotel?
Yes, we offer our own bicycles for rent. The cost is €18 for the first day and €16 for each additional day.
Are there non-smoking rooms?
Hotel2Stay is a completely smoke-free building. However, guests may smoke on the rooftop terrace located on the 4th floor, open daily from 7:00 AM to 11:00 PM, or in front of the hotel.
Do you offer special packages?
Yes! Visit our website for options (e.g. birthday, romantic packages).
Can you arrange something special for our arrival?
Of course! We can prepare flowers, champagne, cake, or more. Let us know your wishes and budget.
Room Information
Are rooms priced per person or per room?
Rates are per room, per night, excluding 12.5% city tax.
We’re traveling with children. Can extra beds be added to the room?
We offer baby cots free of charge for children up to 3 years old. If you need an extra bed, our Family Room is a good option; it includes one double bed and two single beds and is suitable for two adults and two children under 16. Extra beds for children under 16 can also be added to Comfort Double Rooms or higher categories for an additional fee.
Do you offer non-smoking rooms?
Yes, all rooms are non-smoking.
Do rooms have housekeeping?
Yes, daily housekeeping is included.
Can I place my trash in the hallway?
No, hallways must remain clear at all times. For extra trash, use the bins in the parking garage.
Where can I throw away my garbage?
Trash is removed during cleaning from the black bin under the sink. If skipping housekeeping, please use the garage containers.
What does the “Do Not Disturb” sign mean?
When placed on your door, staff will not enter (except in emergencies). No housekeeping or maintenance will occur during this time.
Payments
Is it safe to use my credit card?
Yes, we use a secure transaction server that encrypts your credit card data.
My credit card number is correct, but it’s not accepted. Why?
There are several possible reasons. Your card type may not be accepted; we do accept Visa, MasterCard, and American Express. The card may be expired, your credit limit might have been reached, or your card may not be authorized for international use. You can try using a different credit card or request a payment link.
How is the deposit paid?
A €100 deposit is required at check-in (by card or cash). This is refunded at check-out.
Where can I get a copy of my invoice?
Contact us and we’ll email your invoice. Paper copies are available at check-out (not guaranteed for third-party bookings).
Lost & Found
What should I do if I lost or forgot something?
Please contact the hotel directly. Our housekeeping team may have found your item during daily cleaning.
If you have any further questions, please do not hesitate to contact us via our website, phone, or at the front desk.
We look forward to welcoming you at Hotel2Stay!