Frequently asked questions
Check-in & Check-out
What is the official check-in time at Hotel2Stay?
Check-in is available from 3:00 PM. If you arrive earlier, we cannot guarantee that your room will already be available. Of course, we will do our best to have your room ready as soon as possible.
Until what time can I check out?
Check-out is possible until 11:00 AM at the latest. If you would like to stay a little longer, a late check-out is available subject to availability until 12:00 PM for €15 or until 1:00 PM for €25. If you wish to depart later than 1:00 PM, an additional night's stay must be booked.
Reservations
How can I make a reservation at Hotel2Stay?
You can make a reservation through our website, by email or directly at the front desk. Our reception is available 24 hours a day and will be happy to assist you with your reservation.
Where can I find the hotel rates / How much does a room cost per night?
Room rates are calculated per day and depend on availability and the season. Enter your preferred stay dates on our website to view the current rates. Prefer personal assistance? We will also be happy to inform you about our available rates by phone, email or at the front desk.
What are the cancellation terms for my reservation?
The cancellation terms depend on the selected room rate. With a non-refundable rate, the full amount will be charged immediately and no refund is possible. If you choose a flexible rate, you can cancel free of charge up to 24 hours before the day of arrival. If you cancel within 24 hours before arrival, the full amount will be charged.
Can I check in if I do not have my reservation number with me?
You do not need a reservation number to check in. Upon arrival, we will ask for the name under which the reservation was made so we can locate your booking.
Why can't I make a reservation even though there seems to be availability?
During busy periods, such as public holidays or major events, a minimum stay may apply. This means reservations are only available for a fixed number of nights. Adjust your stay dates or contact us to discuss the available options.
What is the minimum age to check in at Hotel2Stay?
The minimum age to check in is 21 years. At least one guest per room, preferably the main booker, must be 21 years of age or older.
Can I receive an invoice with my company details?
Please send us your company details by email in advance or provide them during your stay. We will ensure they are correctly included on your invoice.
Location & Transportation
Where is Hotel2Stay located?
Our hotel is located directly at Sloterdijk Station in the west of Amsterdam, opposite bus stop M. The location is easily accessible by public transport and by car.
How do I get to the hotel from the airport?
From Schiphol Airport, we recommend taking the train to Sloterdijk Station. The journey takes about 10 minutes and costs around €5. Bus line 369 is also an option and takes approximately 45 minutes.
How do I get to the city centre from the hotel?
The city centre is easily accessible: a direct train will take you to Amsterdam Central Station in about 7 minutes. Bus 22 takes approximately 25 minutes. Tram 19 also departs from Sloterdijk Station and reaches Museumplein in about 20 minutes.
Do you sell public transport tickets?
Yes, GVB tickets are available at our reception (valid from 1 hour to 7 days). For train travel, we recommend the Amsterdam Travel Ticket. More information can be found at: GVB tickets.
Facilities & Services
What are the reception opening hours?
The reception is open 24 hours a day, 7 days a week. You are welcome at any time for questions, assistance, or to check in and check out.
Does the hotel offer parking?
Hotel2Stay has an underground parking garage for hotel guests. Parking costs €25 per night. Charging stations for electric vehicles are also available in the garage.
Does the hotel have a bar?
Hotel2Stay does not have a bar. Our 24/7 Mini-Market at the reception offers a wide selection of drinks and snacks. You are also welcome to use the rooftop terrace on the fourth floor, the lobby and the various workspaces.
Does the staff speak languages other than Dutch?
Our team speaks Dutch and English. We do our utmost to assist every guest as best as possible, regardless of the language.
Are meeting rooms available at the hotel?
Hotel2Stay has one meeting room for up to 10 people. Reservations are required and can be made via reservations@hotel2stay.nl. The cost is €240 for a full day (8 hours) and €120 for a half day (4 hours). Coffee, tea and water are included.
Does the hotel offer an airport shuttle service?
Hotel2Stay does not offer a shuttle service to or from Schiphol Airport. The train journey between Schiphol Airport and Sloterdijk Station takes approximately 10 minutes. From Sloterdijk Station, it is only a few minutes' walk to the hotel.
Are pets allowed at Hotel2Stay?
Pets are not allowed at Hotel2Stay.
How can I connect to the WiFi?
Connect to the 'Hotel2Stay' network. The password can be found in the Guest Compass or obtained from the reception.
Do the rooms have air conditioning?
The Superior Double, Adam's Favourite and Junior Suite are equipped with air conditioning. All other room types have a modern ventilation system.
Can I store my luggage at the hotel?
Luggage can be stored free of charge on the day of arrival and the day of departure. It is not possible to store luggage for multiple days.
Can food delivery services (such as Uber Eats or Thuisbezorgd) deliver to the hotel?
Orders from external food delivery services are welcome. Delivery drivers may wait in the lobby, but they are not allowed to deliver orders to guest rooms. For security reasons, we also do not accept deliveries on behalf of guests. Once your order arrives, either we or the delivery driver or we will call you so you can collect it in the lobby. Please make sure the correct phone number is included with your order.
Do you have a city map or tourist information available?
A city map created by our colleagues is available at the reception. It includes practical tips and hidden gems to help you discover Amsterdam.
Can I rent a bicycle?
Bicycles can be rented at the reception for €18 for the first day and €16 for each additional day. It is also possible to rent a bicycle for three hours for €12 per bicycle.
Can I bring my own bicycle and store it at the hotel?
You can store your own bicycle in the bicycle storage area in the parking garage. For safety reasons, bicycles are not allowed in the rooms. Our reception team will be happy to show you where to go.
Do you offer a laundry service?
Hotel2Stay works with an external laundry service. You will find a laundry bag and price list in your room. Please hand in your laundry at the reception. You can also use the self-service laundry room with coin-operated machines. Laundry coins cost €4 each and are available at the reception.
Does Hotel2Stay offer breakfast?
Hotel2Stay does not serve a traditional breakfast buffet. Individual breakfast products are available in the Mini-Market at the reception, so you only pay for the items you choose.
Are the rooms non-smoking?
The entire hotel is non-smoking. Smoking is only permitted on the rooftop terrace, open from 7:00 AM to 11:00 PM, and in front of the hotel.
Do you offer special packages?
Various packages are available through our website, including romantic packages, birthday packages, and bicycle rental and parking packages. Please feel free to contact us for more information or useful advice.
Can you arrange something extra for a special occasion?
Let us know your wishes and the budget you have in mind. We are happy to help arrange a suitable surprise, such as flowers, prosecco, rose petals or another in-room gift.
Room Information
Is the room rate per person or per room?
The room rates are per room, per night, and exclude the 12.5% tourist tax. All rooms accommodate two guests as standard, with the exception of the Family Room, which is suitable for two adults and two children up to 16 years of age.
We are travelling with children. Are extra beds available?
For children up to and including 3 years old, a baby cot is available for an additional charge of €10 per reservation. Please reserve the baby cot in advance to guarantee availability. For older children, we recommend the Family Room, which accommodates two adults and two children up to 16 years of age. In the Comfort Double and higher room categories, an extra bed can be added for €48.50 per night.
Are the rooms cleaned daily?
For stays of fewer than 7 nights, daily housekeeping is included. For stays of 7 nights or longer, a different housekeeping schedule applies. You will receive more information during check-in. The schedule is also available in our online guest information.
Is there a safe in the room?
Every room is equipped with a safe, which you can use free of charge during your stay.
Is there an iron in the room?
An iron and ironing board are available in the laundry room on the first floor and can be used free of charge. The ironing facilities must remain in the laundry room and cannot be taken to your room.
Is there a hairdryer in the room?
Every room is equipped with a hairdryer, which can be found in the wardrobe.
Does the hotel have accessible rooms?
Hotel2Stay does not have specially equipped accessible rooms.
May I leave my rubbish in the hallway?
To ensure the safety of all guests, the hallways must remain clear. Additional rubbish can be disposed of in the waste containers located in the parking garage.
Where can I dispose of my rubbish?
Rubbish from the black bin under the sink is removed during housekeeping. If you skip housekeeping, you can use the waste containers in the parking garage.
What happens if I hang the 'Do Not Disturb' sign on my door?
When the 'Do Not Disturb' sign is displayed, our team will not enter your room except in case of an emergency. During this time, no housekeeping or maintenance will take place.
May I receive visitors in my room?
If your room is booked for two registered guests, additional visitors are not permitted in the room. If your room is booked for one person, one additional visitor is allowed, provided they register at the front desk in advance.
Payments
Is it safe to pay online or at the hotel with my credit card?
We use a secure server for all online payments and credit card transactions. This ensures that your payment details are encrypted and processed securely.
My credit card is not accepted. What can I do?
Please check whether you are using a Visa, MasterCard or American Express card, as these are the only credit cards we accept. It is also possible that your card has expired, your spending limit has been reached, or international payments are not enabled. If your payment is still unsuccessful, you can use another card or contact us to request a payment link.
How do I pay the security deposit at check-in?
Upon arrival, we require a €100 security deposit. This can be paid in cash, by credit card or by debit card. If you pay by debit card, it may take up to 21 days after check-out before the amount is released back to your account. The deposit will be refunded at check-out, provided the room and its inventory are left in good condition.
How can I obtain a copy of my invoice?
Please contact us if you would like to receive a copy of your invoice. We will send it to you by email. If requested, a printed copy can also be provided at check-out. For reservations made through a third party, this may not always be possible.
Lost & Found
I forgot something during my stay. What should I do?
Report your lost item easily through our Lost & Found platform. Go to the Hotel2Stay Lost & Found page, complete the requested information, and we will check whether your belongings have been found. As soon as there is a match, we will contact you.
If you cannot find the answer to your question, please feel free to contact us. Our team will be happy to assist you and look forward to welcoming you to Hotel2Stay.