Frequently asked questions

Check-in & Check-out

What is the official check-in time at Hotel2Stay?
The standard check-in time is from 3:00 PM. If you arrive earlier, we cannot guarantee your room will be ready. Of course, we will do our best to have your room ready as soon as possible.

Until what time can I check out?
Check-out time is no later than 11:00 AM. If you wish to stay longer, you may stay until 12:00 PM for an additional €10 or until 1:00 PM for €20, depending on availability. For later departures, you will need to book an additional night.

Reservations

How can I make a reservation at Hotel2Stay?
That’s very easy! You can book a room via our website www.hotel2stay.nl, by phone, email, or directly at the front desk. We are available 24/7!

Where can I view the room rates / How much does a room cost per night?
Our rates are calculated daily and may vary depending on availability and the season. Just enter your preferred travel dates on our website to view the most up-to-date rates. We are also happy to assist you at reception, by phone or by email.

What is the cancellation policy for my reservation?
This depends on the rate you selected. For non-refundable rates, the full amount is charged immediately and no refunds are possible. For flexible rates, you can cancel free of charge until 24 hours before the arrival date. Cancellations made within 24 hours will be charged in full.

Can I check in if I do not have my reservation number?
Yes, that’s not a problem. Just provide the name under which the reservation was made upon arrival.

Why can't I book when it seems like there is still availability?
During busy periods such as holidays or major events, we sometimes require a minimum stay. In these cases, bookings are only possible for a set number of nights. Try adjusting your travel dates or contact us directly.

What is the minimum age to check in at Hotel2Stay?
The minimum check-in age is 21. At least one guest per room, preferably the main guest, must be 21 years or older.

Can I get an invoice with my company details?
Certainly. Just send us your company details by email or let us know during your stay, and we will ensure they appear correctly on your invoice.

Location & Transportation

Where is Hotel2Stay located?
Our hotel is located directly at Sloterdijk Station in the west of Amsterdam, opposite bus stop M. The location is easily accessible by public transport and by car.

How do I get to the hotel from the airport?
From Schiphol Airport, we recommend taking the train to Sloterdijk Station. The journey takes about 10 minutes and costs around €5. Bus line 369 is also an option and takes approximately 45 minutes.

How do I get to the city center from the hotel?
The city center is easily accessible: a direct train will take you to Amsterdam Central Station in about 7 minutes. Bus 22 takes approximately 25 minutes. Tram 19 also departs from Sloterdijk Station and reaches Museumplein in about 20 minutes.

Do you sell public transport tickets?
Yes, GVB tickets are available at our reception (valid from 1 hour to 7 days). For train travel, we recommend the Amsterdam Travel Ticket. More information can be found at: GVB tickets.

Facilities & Services

What are the reception opening hours?
Our reception is open 24 hours a day, 7 days a week. You are welcome any time, regardless of your arrival or departure time.

Does the hotel offer parking?
Yes, we offer an underground parking garage for hotel guests. The cost is €20 per night. We also offer electric vehicle charging in our garage.

Does the hotel have a bar?
We do not have a bar, but we do have a 24/7 Mini-Market near the reception where you can grab drinks and snacks. Our rooftop terrace on the fourth floor is also a lovely place to relax. We also have a lobby and workspaces available.

Does the staff speak languages other than Dutch?
Our team speaks both Dutch and English. We always do our best to understand and assist you, no matter the language.

Are there meeting rooms available at the hotel?
Yes, we have one meeting room available for up to 10 people. Reservations are required and can be made via reservations@hotel2stay.nl. The cost is €240 for a full day (8 hours) and €120 for a half day (4 hours), including coffee, tea, and water.

Does the hotel offer an airport shuttle service?
Hotel2Stay does not offer a shuttle service to or from the airport. Luckily, the route is simple: take the train from Schiphol Airport to Sloterdijk Station (about 10 minutes). From there, it’s only a few minutes’ walk to the hotel.

Are pets allowed at Hotel2Stay?
As much as we love them, pets are unfortunately not allowed in our hotel.

How can I use the Wi-Fi?
Connect to the ‘Hotel2Stay’ network. The password is available through our guest compass or at the reception.

Is air conditioning available in the rooms?
Some room types — such as the Superior Double, Adam’s Favourite, and Junior Suite — have air conditioning. All other rooms are equipped with a modern ventilation system.

Can I temporarily store my luggage at the hotel?
Yes, we offer free luggage storage on the day of check-in and check-out. Unfortunately, we cannot store luggage for multiple days.

Can food delivery services (like Uber Eats or Thuisbezorgd) deliver to the hotel?
Yes, you are welcome to order food from outside. Delivery drivers may wait in the lobby but cannot deliver directly to your room for safety reasons. We also cannot accept food on your behalf. When your order arrives, we or the driver will call you so you can pick it up in the lobby. Please make sure your correct phone number is listed on the receipt.

Do you have a city map or tourist information available?
Absolutely! We have a unique city map, specially designed by our colleagues. It includes helpful tips and hidden gems to explore Amsterdam. Feel free to ask for one at the reception — we’re happy to help.

Can I rent a bicycle from you?
Yes! Our own bicycles are available for €18 on the first day and €16 per additional day. You can also rent a bike for just 3 hours for €12.

Can I bring my own bike and store it at the hotel?
Yes, that’s allowed. We offer bike storage in our parking garage. For safety reasons, bikes are not permitted in the rooms. The reception will gladly point you in the right direction.

Do you offer a laundry service for guests?
Yes, we work with an external laundry service. You’ll find a price list and laundry bag in your room. Hand it in at reception. You can also use our self-service laundry room with coin-operated machines (€3 per coin, available at reception).

Does Hotel2Stay offer breakfast?
Unfortunately not. We do not serve a traditional breakfast buffet. However, you can purchase individual items from our Mini-Market near reception. You only pay for what you take.

Are the rooms non-smoking?
Yes, the entire hotel is non-smoking. Smoking is only allowed on the rooftop terrace (open from 7:00 AM to 11:00 PM) and outside the hotel entrance.

Do you offer special packages?
Yes, on our website you’ll find romantic and birthday packages, as well as specials for bike rental and parking. Feel free to contact us for more details or recommendations!

Can you arrange something extra for a special occasion?
Certainly! Think flowers, prosecco, rose petals, or another surprise in the room. Let us know your wishes and budget — we’ll be happy to help.

Room Information

Is the room rate per person or per room?
All rates are per room, per night, and exclude 12.5% tourist tax. All rooms are standard for two guests, except the Family Room, which accommodates two adults and two children under 16.

We are traveling with children: are extra beds available?
For children up to 3 years old, baby cots are available free of charge (reservation required). For older children, we recommend the Family Room, suitable for two adults and two children under 16. In Comfort Double and higher room types, extra beds can be added for a fee.

Are the rooms cleaned daily?
Yes, daily cleaning is included for stays under 7 nights. For stays longer than 7 nights, a different cleaning schedule applies. This will be explained during check-in and is also available in our online guest environment.

Is there a safe in the room?
Yes, all rooms are equipped with a safe that you can use free of charge during your stay.

Is there an iron in the room?
No, but an iron and ironing board are available in the laundry room on the first floor. You can use them free of charge. Unfortunately, they must remain in the laundry area and cannot be taken to the room.

Is there a hairdryer in the room?
Yes, each room includes a hairdryer. You’ll find it in the wardrobe.

Do the rooms have smart TVs?
Not all rooms have a smart TV. Smart TVs are guaranteed in the Amsterdam’s Favourite, Apartment Deluxe, Superior Double, and Junior Suite. Other room types have a standard TV with an HDMI port.

Does the hotel have accessible rooms?
Unfortunately, we do not have specially equipped rooms for guests with reduced mobility.

Can I place my trash in the hallway?
No, for safety reasons hallways must be kept clear. If you have extra waste, please use the containers in the parking garage.

Where can I dispose of my waste?
Trash from the black bin under the sink is removed daily. If you skip cleaning service, please use the bins in the garage or hand your trash to reception.

What happens if I hang the “Do Not Disturb” sign on my door?
When this sign is displayed, our staff will not enter your room unless there’s an emergency. No cleaning or maintenance will take place.

Can I receive guests in my room?
If the room is booked for two registered guests, no additional visitors are allowed. If the room is booked for one guest, one additional registered guest is permitted.

Payments

Is it safe to pay online or at the hotel with my credit card?
Yes, we use a secure server that encrypts and processes your information safely.

My credit card is not being accepted. What can I do?
There may be several reasons: we only accept Visa, MasterCard, and American Express. Your card might be expired, the limit reached, or it may not be activated for international use. Try another card or request a payment link.

How do I pay the deposit at check-in?
Upon arrival, we require a €100 deposit. This can be paid by cash or credit card. A debit card is also accepted, but refunds can take up to 21 days. The deposit will be returned at check-out if everything is in order.

How can I get a copy of my invoice?
Contact us and we’ll send the invoice by email. If preferred, you can also receive a paper version at check-out (please note this may not always be possible for third-party bookings).

Lost & Found

I left something in my room. What should I do?
Visit our website www.hotel2stay.nl and go to the ‘Contact’ page. Under the “Lost & Found” section, you’ll find instructions to report your lost item.

If you have any further questions, please do not hesitate to contact us via our website, phone, or at the front desk.
We look forward to welcoming you at Hotel2Stay!